The Beauty Spot would like all our lovely customers to be completely satisfied with the purchase of our products. If you are not completely satisfied, please return the product(s) back to us and we will refund or replace it immediately. Goods must be returned to us within 7 days from date of delivery.
For hygiene purposes, and in view of the nature of the product, we will only accept returned items which have not been used. We would like you as our customer to make sure the product is exactly what you require before opening the package or using them. We will make every effort to ensure the quality of our product is to the highest standards possible.
We do not refund the shipping charges, unless the goods were received faulty or damaged in transit.
Returns:
Please send all returns to:
L Filer, Stuntree Farm, West Rolstone Road, Hewish, Weston super Mare, BS24 6UR
Please return items using a recorded mail service or make sure to ask for a proof of postage receipt from the Post Office, as we will not be responsible for any lost items.
Please email: beautyspotlashline@hotmail.com with 'Returns' and your order number in the subject line, and your reason for return in the email body.
Refund turn around: Once we have confirmed receipt of your returned product(s), the refund will be processed onto your original payment method and will take 5-7 working days for any refunds to appear back in your account.
We do not refund the shipping charges, unless the goods were received faulty or damaged in transit.
Please remember your customer statutory rights remain the same and unaffected.
